Delivery & Returns
Before ordering frozen seafood
Compare the listed dimensions, pack format and compatibility with your requirements. Prepare using ordinary clean kitchen equipment; follow pack guidance.
Checking the delivery address
For a Tidal Tally order, review the recipient, street, apartment where applicable, city, region, postcode and country at the delivery step. No installation service is selected by the product planner.
The delivery amount in your bag
This shop currently calculates $5.95 delivery below $100 of goods and no delivery charge from $100. A change to quantity or product option updates the total before order review.
Inspecting and caring for your item
For Cod fillet pair: Keep frozen at −18°C or colder. Follow supplier pack instructions for thawing and cooking. Thaw covered in the refrigerator if directed; do not refreeze thawed seafood. Cook or reheat thoroughly as directed on pack. Inspect your own ordered listing’s included contents and keep the relevant packaging and product information while resolving a query.
Product and return questions
Use support@tidaltally.shop with the product name, option and order reference. Describe the issue with the actual frozen seafood received; do not include payment-card details. Applicable consumer rights remain unaffected.